Privacy Policy

We collect personal data that you provide directly and data that is generated automatically when you use our Service. • Account information: full name, email address, phone number, billing and shipping address, VAT number (for B2B customers), company name. • Order information: products purchased, order history, payment confirmation (we never store full card numbers or CVV codes), invoices. • Communication data: correspondence via email, WhatsApp, or our contact form, including any technical details you share about your vehicle or parts. • Technical data: IP address, browser type and version, device type, operating system, pages visited, referring URL, browsing behaviour on our site, session duration. • Marketing data (only with explicit consent): email engagement metrics, product preferences, communication channel preferences.

We use your personal data exclusively for the following purposes: • To process, fulfil, and deliver your orders — including order confirmations, shipping updates, invoices, and returns handling. • To provide customer and technical support — answering parts compatibility questions, warranty claims, and troubleshooting. • To improve our website, product catalogue, and service — through aggregated analytics that help us understand what our customers need. • To send marketing communications — ONLY if you have explicitly opted in. You can withdraw consent or unsubscribe at any time via the link in every email. • To comply with Belgian and EU legal obligations — including VAT record-keeping (7-year retention under Belgian accounting law) and VIES VAT validation for B2B transactions. • To prevent fraud and ensure payment security — including transaction monitoring and address verification. We never sell your personal data to third parties.

As an individual in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR): • Right of Access (Art. 15): obtain confirmation of whether we process your data and request a copy of the personal data we hold. • Right to Rectification (Art. 16): request correction of inaccurate or incomplete data. • Right to Erasure / "Right to be Forgotten" (Art. 17): request deletion of your personal data, subject to legal retention obligations (e.g. invoicing records). • Right to Restrict Processing (Art. 18): limit how we use your data while a complaint is being resolved. • Right to Data Portability (Art. 20): receive your data in a structured, machine-readable format (CSV/JSON). • Right to Object (Art. 21): object to processing based on legitimate interests or for direct marketing purposes. • Right to Lodge a Complaint (Art. 77): file a complaint with your national data protection authority. In Belgium: Gegevensbeschermingsautoriteit (GBA) / Autorité de protection des données (APD) — https://www.autoriteprotectiondonnees.be. To exercise any of these rights, contact us via the email listed in our footer. We will respond within 30 days.

Our website uses cookies and similar tracking technologies to ensure the Service functions properly and to improve your experience. • Strictly Necessary Cookies: required for authentication, cart management, payment processing, and security. These cannot be disabled. • Functional Cookies: store your language preference, recently viewed products, and saved vehicle selections. Enhances usability. • Analytics Cookies: collect anonymous usage statistics (page views, navigation paths, conversion rates). These are enabled only after you consent via our cookie banner. • Marketing / Advertising Cookies: used only after you give explicit consent via our cookie banner. These enable limited retargeting on third-party platforms. You can withdraw consent at any time. You can manage your cookie preferences through our cookie consent banner or through your browser settings. Rejecting non-essential cookies will not affect your ability to use our Service, though some personalised features may be limited. We do not currently run analytics or marketing scripts. The cookie banner above is therefore an opt-in interface that activates only when such tooling is enabled.

For any questions about this Privacy Policy, to exercise your GDPR rights, or to report a data concern, please use the contact details published in the footer of this website. The footer reflects the current legal operator (HADIDI BV), its registered office in Belgium, and the contact email and phone number verified by the site administrator. We take every privacy concern seriously and respond within the deadlines set out by GDPR. Last updated: 2026-07-27